This type of error indicates that Windows may be providing a folder location that contains an invalid/out of date TitanCloud.pwd login file, despite you providing a valid file on registration.
Some Windows configurations are set to use a hidden 'Virtual Store'. With these 'Virtual Stores', there can be two locations of the C:\ProgramData folder that we use to access the login file.
- You will first need access to Windows hidden folders, C:\ProgramData (NOT C:\Program Files) and C:\Users\\AppData. Refer to Windows help page View hidden files and folders in Windows
- Navigate to your "C:\ProgramData\SPACE GASS" folder and manually delete the TitanCloud.pwd file if it exists in this folder.
- Navigate to your "C:\Users\YourUserName\AppData\Local\VirtualStore\ProgramData\SPACE GASS" folder and if it exists, manually delete the TitanCloud.pwd file if it exists in this folder.
- Run SPACE GASS and it should now display that it is unregistered.
- Register SPACE GASS with your provided login file or username/password obtained from your licence administrator. Refer Titan Cloud System for detailed instructions.
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